Privacy Policy

In short: the only personal data we collect is what you type into our enquiry form, and we use it to answer your enquiry. We do not use cookies, we do not run analytics or advertising trackers, and we do not sell or rent your data to anyone.

1. Who we are

This website is operated by ISP Instruments (India Private Limited) ("ISP India", "we", "us"), the Indian office of ISP CO., LTD. For the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act"), we are the Data Fiduciary for personal data collected through this site.

No. 30C, 3rd Floor, 6th MainJ. C. Industrial Layout, Kanakapura Main RoadYelachenahalli, Bengaluru – 560 062 Email: info@nucleusxrf.com Phone: +91 99005 12277

2. What we collect

2.1 Information you give us

If you submit the enquiry form on our Contact page, we collect:

2.2 Information collected automatically

When you submit the form, our server also records:

• the page you submitted from and the country your request came from, so we can respond in the right context and time zone;
• the date and time of submission.

We do not store your full IP address, and we do not build a profile of you or track you across websites.

2.3 Cookies and tracking

This website sets no cookies. There is no analytics, no advertising pixel, no session tracking and no consent banner, because there is nothing to consent to.

One third-party request is made: web fonts are loaded from Google Fonts (fonts.googleapis.com and fonts.gstatic.com). Your browser's IP address is necessarily visible to Google in order to serve those files. Google states it does not use Google Fonts requests to build advertising profiles. If you would prefer to avoid this entirely, a browser extension that blocks third-party font loading will not break this site.

3. Why we use your data, and on what basis

We use the information above for one purpose only: to receive, understand and respond to your enquiry, including sending you product information, pricing or a quote you have asked for.

Under section 6 of the DPDP Act, our lawful basis is your consent, given when you choose to submit the form. Submitting the form is entirely voluntary — you can instead phone or email us directly.

We do not use your data for marketing campaigns, newsletters or automated decision-making, and we will not add you to a mailing list on the strength of an enquiry.

4. Where your data is stored

Enquiries are stored in a database operated by Cloudflare, Inc., which provides our website hosting and data storage. The database is provisioned in the Asia-Pacific region. Cloudflare acts as our Data Processor and processes this data only on our instructions.

Because Cloudflare is a global provider, your data may be processed on infrastructure located outside India. We rely on Cloudflare's contractual data-protection commitments for such transfers. The DPDP Act permits transfer outside India except to territories the Central Government restricts by notification; we will comply with any such notification.

If we later enable email notification of enquiries, a copy of your submission will also be transmitted through our email provider for the sole purpose of alerting our team.

5. Who we share it with

We do not sell, rent or trade personal data. We share it only with:

• our hosting and storage provider, as described in section 4;
• ISP CO., LTD (Republic of Korea) and its authorised offices, where your enquiry concerns a technical question, warranty matter or specification that must be answered by the manufacturer;
• a public authority, where we are required to disclose by law or by an order of a court or competent authority.

6. How long we keep it

We retain enquiry records for 24 months from your last contact with us, so that we have the history if you come back to us about the same instrument. After that, or sooner if you ask us to erase it, the record is deleted.

Where a longer period is required by law — for example if an enquiry becomes an order and tax or accounting rules apply — we keep only what that law requires, for only as long as it requires.

7. Your rights

As a Data Principal under the DPDP Act, you have the right to:

• Access — obtain a summary of the personal data we hold about you and how it is being processed;
• Correction — have inaccurate or incomplete data corrected or completed;
• Erasure — have your data deleted, unless we are required by law to keep it;
• Withdraw consent — at any time, as easily as you gave it. Withdrawing consent does not affect processing already carried out, and may mean we can no longer answer an open enquiry;
• Grievance redressal — see section 9;
• Nomination — nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.

To exercise any of these, email info@nucleusxrf.com. We will respond within a reasonable period and in any case within the timelines prescribed under the DPDP Act and its rules. We may ask you to confirm your identity before we act, so that we do not disclose one person's data to another.

8. How we protect it

The site is served entirely over HTTPS, so anything you submit is encrypted in transit. Access to stored enquiries is restricted to the personnel who need it to respond to you, and is protected by the access controls of our hosting provider. The enquiry form collects no payment details, no identity-document numbers and no sensitive personal data — and we ask that you do not send such information through it.

No system is perfectly secure. In the event of a personal data breach we will notify the Data Protection Board of India and affected Data Principals as required under the DPDP Act.

9. Grievances

If you are unhappy with how we have handled your personal data, contact our Grievance Officer:

We will acknowledge your grievance and work to resolve it. If you remain dissatisfied, you may escalate the matter to the Data Protection Board of India.

10. Children

This is a business-to-business website for industrial analytical instruments. It is not directed at children, and we do not knowingly collect the personal data of anyone under 18. If you believe a child has submitted data to us, contact us and we will delete it.

11. Changes to this policy

If we change how we handle personal data, we will update this page and the "last updated" date above. Material changes affecting how we use data you have already given us will be notified to you directly where we hold contact details for you.

12. Contact

Questions about this policy: info@nucleusxrf.com, or write to us at No. 30C, 3rd Floor, 6th Main, J. C. Industrial Layout, Kanakapura Main Road, Yelachenahalli, Bengaluru – 560 062.